I'm testing new ideas on our new desktop deployment to resolve problems that I have noticed in the last few years of being live on GNOME. One issue is clicking. Users don't understand when to single-click and when to double-click so they just double-click on everything. Shortcuts on the gnome-panel therefore fire off twice and this causes problems. For instance, a script that does a 'evolution --force-shutdown' will run twice and clobber each other. I have a patch that I will apply and test soon that makes the gnome-panel treat both clicks in the same way. This should probably be the default in all distributions. The startup spinning wheel that can be enabled doesn't work well; Users don't see it, and it makes the window manager unresponsive while it's spinning (at least over remote display). Invasive dialogs are not the answer either. I have started testing 'notify-send' and it's working really well. I have been able to resolve another long standing issue: Users don't remember which printer they have selected in their software applications. Often, City employees will move between multiple facilities each with unique printers. So, I am picking up their current printer and sending this information to notify-send as well. Feedback from my 10 beta testers has been very positive. (Shot below)
[ If anyone that develops the gnome-print dialogs wants some feedback on how they work, hit me up on the IRC. They really are not working very well for organizations with lots of users and printers ].
We often get calls from people that are thinking about installing OpenOffice and are unaware that a lot of resources are available for this type of deployment. I am not connected with any of those companies or people, but we have had good results in their services.
ClueSheets.com offers excellent clue cards to hand out to employees.
Brainstorminc.com offers training videos and cluesheets. (For SLED 10 too).
Solveig Haugland has an excellent blog and has a new book on using OpenOffice. She is also available for training and special projects.